0 Kudos. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Get the Hub ready by connecting the wires. Dave. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Can I use one of three splitter cables? The middle one is labelled Virgin media. There’s even no BT wall socket. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. QuickStart, set up and connections. ago Sometimes you will get a random cable sticking out of a wall with no isolator. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. These are the parts I could find, they were screwed into the end on the coaxial cable. At least spell your title correctly jeezus . Sometimes there is no wall box, just a trailing cable. Community FAQ Sign in. I'm at the stage where I need to plug the -. . Thank you for your post and welcome to the community. I recently got Virgin broadband installed. Options. Kit arrived today…no wall box so unable to install. Joining in Options. on 01-12-2022 11:22. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Nothing has happened. There is one Ethernet connection point and socket with a circle on the wall. TiVo. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The wall socket I have within my home does not appear to be working. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Back a step. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. My Virgin Media App. Gaming Support. #2. Phone line - 5 mins. You need to go outside and locate the brown or grey omnibox on the wall. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. I've got the same problem as above. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Broadband. 01K; 1. Plug the cables into the Hub. There should be a wall mounted box somewhere inside that has an F socket on it. I don't have a virgin media wall socket and this is stressing me out. It's important not to use an extension lead. QuickStart, set up and connections. No idea what that entails/ how long and. The cable could be hidden within, or behind, furniture. Can anyone please help me. Most QuickStart kits have just 6 cables, connectors and powerlines to. Options. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Hi I have just moved home and have the quick start broadband, we have no wall socket available. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. You need a small spanner to remove this, then push the provided connector over the exposed end. The answer is yes. A second telephone is plugged into a wall socket downstairs with the Virgin number. -a power cable for the hub's adapter. - 5156068. on 05-09-2023 20:36. Home. Networking and WiFi. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Networking and WiFi. Please help as I need the. Can't get through to anybody for help! 0. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Browse Virgin Media Virgin Media Community. Or you may be quicker than average! You won’t be involved the whole time. on 15-02-2022 10:03. Hello Virgin Media, we moved into a new house. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. But I have no Virgin Media Wall socket in my - 5405516. Now to my Issue: I opted for the self-installation ki. Get the Hub ready by connecting the wires. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. on 23-10-2022 13:36. 1 ACCEPTED SOLUTION. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. Virgin TV 360. The socket you need will be marked with the Virgin Media logo. All the wall sockets I can see are for BT. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Tried looking but can't see a way to book an engineer for this? Thanks. Connect the Hub’s power cable with the blue tab. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. . I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Everything you need is posted to you. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. 2020 = £1,191,76. I was told when purchasing the broadband package that fi. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Call the pre-installation and delivery team on 0800 052 1734. I have noticed that i do not have any internal wall socket. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). on 30-12-2022 13:33. I cannot find a Virgin wall socket within my flat. But I have no Virgin Media Wall socket in my house. Please help. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Account - Cable. I will pop you a PM across now, please keep an eye. We have a virgin media wall socket with an ethernet port in the wall but. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. No virgin media wall socket. 03. 0 Kudos. Hi, Having difficulty installing our new broadband. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Available with M50 broadband or faster. Browse. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). I received a box to quick start with VM but there is no wall socket in my flat. Networking and WiFi. QuickStart, set up and connections. . Networking and WiFi. Being connected to the internet is one of the most important modern essentials in 20. Internet connectivity is one of the. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Account - Mobile. Email. One of them was Telewest. a week ago. Options. But the metal isolator box looks like it might be the wrong way around. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Now to my Issue: I opted for the self-installation ki. You have at least tested the ringing capacitor issue in the diagnostic process. Broadband. I have signed up as a new user for Virgin Fibre. Look for an omnibox on the outside of your property and try and trace the cable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Reply. The wall box may be branded with the logos of an old cable TV company (not VM). Just push to fit Firmly push the end of the cables into the. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Broadband. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. 168. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I've got 2 wall sockets that I think are likely. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. 1) remove the attenuator from the existing cable, plug it into back of hub. Don’t plug the power cable into a plug socket yet. 9. Adrianruta. Some install their own poles too. Well I can't seem to find anything like that and the closest thing I can find is a. Can I arrange an engineer asap? - 5228161. No Wall Socket for Internet and TV. Broadband. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Tuning in. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Community; Volt. We all know and love the internet and TV services that can enter our homes through entry points. TV. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Also tried the Ethernet, not. Virgin Phone Switchover. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Hi team . Whichever is the most suitable. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Browse Virgin Media Virgin Media Community. When ordered it didn't say anything about needing a VM wall socket. V6. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. There were many cable companies that originally built the networks in the early 1990s. Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayDamaged Wall socket. Tudor. VM will usually only supply a Quickstart to a property that had VM previously. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sign in; Sign up; Community home;. TV. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Gaming Support. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I've tried looking but can't see a way to book an engineer for this? Thank you. Virgin Media; My Virgin Media; Shop;. At least 30Mbps download speeds in every room or £100 one-off. Browse Virgin Media Virgin Media Community. 0 Kudos. Booking an engineer is easy with Virgin Media. I think it’s something like £5-£8 per day that your services aren’t on. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All I am aware of terminate the fibre inside. The wall box may be branded with the logos of an old cable TV company (not VM). See where this Helpful. Tudor. 18-02-2023 10:23 - edited 18-02-2023 10:33. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Options. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Sometimes there is no VM wall box, just a trailing cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Apparently the connection from there’s been cut off. If an engineer is offered - accept that. The cable could be hidden within, or behind, furniture. The cable could be hidden within, or behind, furniture. Objects can block and slow WiFi. 1 [or 192. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. 2. #2. What to expect with broadband. Hello VLNeedham. QuickStart, set up and connections. Networking and WiFi. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I can only find the TV socket. Vonage 2nd line. Subscribe to RSS Feed; Mark Topic as New;. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. £8p/m extra or included with Gig1 or Volt. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you look into the back of your Hub, you'll see a port. We're here to help. I have also checked outside and there is no box either on my property or on m. Connect the Hub’s power cable with the blue tab. Thank you. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Installation: Wall socket issue. I have also checked outside and there is no box either on my property or on my boundary wall. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Gaming Support. Virgin Media; My Virgin Media. V6. I need engineer. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. He will drill through into the lounge and connect an. Browse Virgin Media Virgin Media Community. Let us know if there's any further issues. Subscribe to RSS Feed; Mark Topic. 3 weeks ago. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. It is likely you will be waiting a few days. Community; Volt. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Incidentally the phone socket is redundant if not in use and can be safely removed. TV on the go. So you can either unscrew this one & push on the connector provided in the Quick Start pack. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. There is one Ethernet connection point and socket with a circle on the wall. on 03-08-2020 18:05. I'm sorry to hear about the missing wall socket. The block box on second picture is an amplifier for terrestrial TV. on 18-05-2022 19:55. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Any help please?Re: No virgin media wall socket. Virgin Phone Switchover. Have you checked to make sure there is no other kind of connection?. The phone has been plugged into a wall socket and was working fine for years. Call the Pre-installation and delivery team on 0800 052 1734. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. . Reasons for internet connection problems Understand what the lights mean on the WiFi. I’ve tried calling the various numbers for help but every call seemingly fails. Print this message; Flag for a moderator; on 14-01-2023 17:12. I am going to send you a private message. Speed. Chatter and natter. Virgin TV 360. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Getting Connected with Virgin Media is easy when you have a wall socket. Hi @bingoman000. Turn on your TV and get connected. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Hi there , welcome to our forum and thanks for your post. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I am attaching photos of what i can find in. If you can get Quickstart, you can choose one of two delivery options. 😁 I tried Virgin Customer Services with this but they werent able to answer. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Home. I was told when purchasing the broadband package that fibre was available. Joining in Options. Vonage 2nd line. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Have a look - 5286765. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. on 25-09-2022 15:41. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. A Virgin Media wall socket is simply a point of entry into your home. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. on 31-12-2021 10:47. Being connected to the internet is one of the most important modern essentials in 2022,. on 04-02-2023 11:17. QuickStart, set up and connections. We would like this to be re-located please into our living room on ground floor. The cable going in will be a double “shotgun barrel” type cable. Back a step. . We have the quickstart pack but sadly cannot get broadband set up and working. Joining in Options. - 5201249. So the technician will install a coaxial outlet where you want the modem. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. signed up and was given the option of self installation. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Browse Virgin Media Virgin Media Community. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. to be phone lines. Re: No wall socket. The other is marked TV, & this is used for TV & Broadband.